Why Push Notifications are Valuable for Any Business?
Mobile App Push Notifications Benefits and More
When your phone ‘ dings’, it likely means you’ve gotten a push notification from one of your apps. Knowing how to utilize push notifications can drive up customer engagement with your app and help you grow your business influence.
What is a Push Notification?
Push notifications are different from the text messages and emails that appear on your home screen. It’s a clickable pop-up notification that appears on the home screen of a user’s device. You can use it to send messages, discount codes, loyalty, events, and other useful information to your app users. Push notifications are shorter than a text message or email and give you a flexible means of communicating directly with users who have your app. Direct instant communication is very vital in today's world. Not everyone checks their email inbox or text messages, and we’ve all hit ‘ mute’ on our WhatsApp notifications at least once. When a user enables push notifications, your message will appear on their home screen, regardless of what they’re doing on their device.
Targeting the Right Audience
Customer segmentation can make or break the success of your push notifications. You want to make sure you’re sending out the most relevant messages for each audience. There’s no point in sending a welcome promo code to a customer who has been using your app for months. You want to set custom rules and settings for each push notification.
If you’re a barbershop, you might decide to send a push notification promoting discounted appointment to people by using GEO-fencing to send push notifications to users in specific locations. Utilizing this kind of segmentation can boost your customer engagement by personalizing what each user sees. Our devices are full of push notifications. Sending too many irrelevant ones could cause a user to decide to delete your app or turn off your push notifications. That's why knowing the right time and days of the week to send them are important.
Timing is Everything
The key to boosting customer engagement through push notifications is to know when to send them out. You want to avoid sending push notifications during the early morning as most of your customers will either be asleep or not on their phones. Research shows that 63% of mobile apps send push notifications out at the wrong time ( LeanPlum ).
Before you can choose the time to send your push notifications, you need to work out the most common time zones for your app users. You can also segment your audience based on their location to make sure they’re getting your push notifications at the best time. This may vary depending on your time zone/city, but the key is to get their attention on down times. The sweet spot for sending push notifications is between 10 am and noon, then again between 4 pm to 6 pm when people are heading home from work.
Making Content Relevant
People get bombarded with a ton of notifications everyday, that's why it's important to make sure to send relevant content to them. They need to see information that can benefit them. How can your business help them? What are you offering that can make their life easier or better? Most of the time people will ignore it unless it can do something for them. For example, if you're a restaurant and are having a special that kids eat free on Tuesdays, then customers will engage because they see the word free. Now, it's not only about what you write, but making sure the text is short and to the point. People will see the first few words to know if they want to read more or will ignore it.
Keeping the information compelling is the goal. You can check to see on our back office CMS how many people checked the feature to see the response. Knowing this helps you know in the future what type of messages get their attention and which ones don't.
Loyalty Rewards
You can utilize push notifications to encourage users to visit your app and boost customer engagement with loyalty rewards. Businesses often include loyalty rewards within their apps because, as we said before people, love free. You can send out push notifications to remind users to check in on the app to collect their daily points or rewards. Promoting a loyalty scheme can catch your user’s attention and make your app stand out amongst the other push notifications appearing on their device.
You can offer a deal to customers that if they download the app they can give them 1 free loyalty reward. This is also a huge tactic to get people connected on the app. If you can get them engaged from there, you're set to go. Try these tips today and we know you'll see growth in your customer engagement.
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